This Action Pack allows you to integrate into ServiceNow as part of an automated process, focusing on Change Management and Incident Management.

• Create Change Requests as part of an automated workflow and wait for approval before continuing.
• Update Changes and Change Tasks with data collected by an automated workflow.
• Create Incidents in response to workflow errors and attach log files to the incident.

In addition, a set of generic Actions are provided to allow you to work on any ServiceNow table, record and field.

Requirements:

• Automation Engine v12.x
• Automation Agent Web Services Agent v4

Note: Since 28 Feb 2019, this community Action Pack can be replaced by a supported Action Pack

The Action Pack provides the following Actions:

Generic

• Attach File To Record
• Create Record
• Get Record
• Get Record Field
• Get Record Sys ID
• Set Record Field

Change Management

• Attach File To Change Request
• Attach File To Change Task
• Create Change Request
• Create Change Task
• Get Change Request
• Get Change Request Approval Status
• Get Change Tasks
• Set Change Task State

Incident Management

• Attach File To Incident
• Create Incident
• Get Incident