ServiceNow Community Action Pack

Integrate into Service Management processes

This Action Pack allows you to integrate into ServiceNow as part of an automated process, focusing on Change Management and Incident Management.

  • Create Change Requests as part of an automated workflow and wait for approval before continuing.
  • Update Changes and Change Tasks with data collected by an automated workflow.
  • Create Incidents in response to workflow errors and attach log files to the incident.

In addition, a set of generic Actions are provided to allow you to work on any ServiceNow table, record and field.


  • Automation Engine v12.x
  • Automation Agent Web Services Agent v4

Note: Since 28 Feb 2019, this community Action Pack can be replaced by a supported Action Pack

The Action Pack provides the following Actions:


  • Attach File To Record
  • Create Record
  • Get Record
  • Get Record Field
  • Get Record Sys ID
  • Set Record Field

Change Management

  • Attach File To Change Request
  • Attach File To Change Task
  • Create Change Request
  • Create Change Task
  • Get Change Request
  • Get Change Request Approval Status
  • Get Change Tasks
  • Set Change Task State

Incident Management

  • Attach File To Incident
  • Create Incident
  • Get Incident

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Products Continuous Delivery Automation, Service Orchestration, Workload Automation, Automic Automation
Versions 12.x
Solution Area ITSM
Operating Systems Linux, Windows, Windows
Last update 2019-02-28 14:58:39.0
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