ServiceNow SOAP and REST Templates
In a customer environment, the admin needs to activate the corresponding API plugin on the ServiceNow system. You need to decide which direction you want to go, SOAP or REST. Personally I find the SOAP agent easier to use because of the WSDL.
Since almost every ServiceNow environment is customized from the out of the box installation, there is a WSDL specific to that environment. For example, some companies may or may not have an address field on a given form, this would change the WSDL generated for that environment. Also, some fields are mandatory for some environments and not for others. The following links teach you how to enable the API and get the corresponding SOAP WSDL.
The attached templates are for communicating with ServiceNow's demo sandbox.
Web Service APIs to automate ServiceNow:
SOAP - http://wiki.servicenow.com/index.php?title=SOAP_Web_Service
JSON REST - http://wiki.servicenow.com/index.php?title=JSON_Web_Service
Originally posted in the Community: ServiceNow Automation Templates: SOAP using their Demo 11
A member of the Automic Community