ServiceNow CMDB Action Pack

Manage ServiceNow Configuration Items (CI)

ServiceNow Configuration Item management

This action pack allows you to do basic actions on the CMDB Configuration Items. You can create, update, delete or search for CIs using a selection of fields. Available fields are a selection of the most common fields of the cmdb_ci root table.
The action pack is coming with a pre-defined list of more than 100 CI types. You can add you own custom CI types (cmdb tables) by adding records in the VAR Object PCK_CUSTOM_SERVICENOW_CMDB.VAR.CI_TABLES

You will find sample workflows in the template folder of the Action Pack that creates a Windows Cluster or a Windows Server, asking the "AUTOMIC" user for the IP Address in order to update the windows server and finally delete the CI.
Pre requisites :

The Action pack use the ServiceNow JSONV2 Rest API and requires the Rest Webservice Agent.
Tested on ServiceNow Istanbul and One automation 12.0

Features :

  • Insert (create) a CI
  • Update CI using the Sys_ID
  • Delete CI using the sys_ID
  • Search for CIs using filters


Created by....

Pierre-Boris Bonafous

Pierre-Boris Bonafous