ServiceNow Configuration Item management
This action pack allows you to do basic actions on the CMDB Configuration Items. You can create, update, delete or search for CIs using a selection of fields. Available fields are a selection of the most common fields of the cmdb_ci root table.
The action pack is coming with a pre-defined list of more than 100 CI types. You can add you own custom CI types (cmdb tables) by adding records in the VAR Object PCK_CUSTOM_SERVICENOW_CMDB.VAR.CI_TABLES
You will find sample workflows in the template folder of the Action Pack that creates a Windows Cluster or a Windows Server, asking the "AUTOMIC" user for the IP Address in order to update the windows server and finally delete the CI.
Pre requisites :
The Action pack use the ServiceNow JSONV2 Rest API and requires the Rest Webservice Agent.
Tested on ServiceNow Istanbul and One automation 12.0
- Insert (create) a CI
- Update CI using the Sys_ID
- Delete CI using the sys_ID
- Search for CIs using filters